We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot offer the right of return or exchange on personalised posters as they are printed to order; BUT PLEASE get in touch with us at firstname.lastname@example.org or on 0800 009 6710 and we will do our foremost to find a solution.
WHAT SHOULD I DO IF A PRODUCT IS DAMAGED OR INCORRECT?-
In the event that you receive a defective or incorrect item, we want to make it right as soon as possible. Please email the following information at email@example.com
- Email address that you used when placing the order
- Order number
- Customer name
- Photo of damaged or incorrect item.
- Photo of your package, if that is possible
Our customer service team will get back to you shortly.
You can always contact us for any return question at firstname.lastname@example.org
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.